Support
Answers, in writing.
The questions we get on the phone every week, for owners and for residents. Anything else, call and ask a person.
Eight percent of collected rent, and half of one month's rent each time we place a new resident. There are no setup, renewal, inspection or markup fees.
Against the last ninety days of single family leases within a mile, adjusted for condition, parking and yard. You get the comparable addresses in writing.
Our own vetted trades. You pay their invoice, we add nothing. Anything over $400 is approved by you first unless it is an emergency.
Rent is due on the first and paid to you by direct deposit on the fifth, with a statement that attaches every invoice. Year end packet in January.
No. Single family homes, and the occasional duplex, in the Pioneer Valley, on leases of twelve months or longer.
Thirty days written notice, any time, no fee. We hand over the resident file, the deposit and the keys in an orderly way.
Household income of three times the rent, a credit score of 650 or better for each adult, two landlord references and a background check.
First month, a security deposit equal to one month, and a $500 pet deposit if you have a pet and the home allows one. The application fee is $45 per adult.
It depends on the home and the owner; each listing says. Where allowed there is a refundable $500 pet deposit and no monthly pet rent.
Within 48 hours for anything routine, the same hour for emergencies such as no heat or a major leak.
Electricity, heat, water and sewer, and internet, set up in your name before move in.
Ninety days out we send terms. Increases are capped at five percent for residents in good standing, and deposits are returned within 30 days as Massachusetts law requires.
Still a question?
The owner line and the resident line are both answered by people who work here.